FAQs
What is botanical skincare vs. conventional skincare?
Botanical skincare is made from natural, plant-based ingredients like oils, extracts, and herbs—often organic and minimally processed. Unlike conventional skincare, which may contain synthetic chemicals, fillers, or artificial fragrances, botanical skincare focuses on gentle, clean formulations that work in harmony with your skin and the environment.
Our products are handmade using high-quality, organic botanicals to nourish your skin naturally—without the harsh additives
How should I store your products?
To keep your skincare fresh and effective, store products in a cool, dry place away from direct sunlight. Always make sure to tightly close the lid after use. We also recommend keeping the oil inside its box for maximum protection. Because we use natural ingredients without synthetic preservatives, our products may have a shorter shelf life. The typical shelf life is up to one year, but this can vary depending on how the product is stored and cared for.
Are your products organic and cruelty-free?
Yes, all our products are made with certified organic botanical ingredients and are 100% cruelty-free. We never test on animals and ensure ethical sourcing throughout our supply chain.
Can I use your products with other skincare brands?
Absolutely! Our clean, gentle formulations are designed to work well alongside other skincare products. If you’re combining multiple treatments, we recommend patch-testing first to ensure compatibility. Our skincare oils work wonderfully as a rich, nourishing base for hydrated and healthy skin. You can continue to apply your existing skincare routine as usual.
Is botanical skincare more gentle or safe?
Botanical skincare is often gentler and safer for most skin types because it uses natural, plant-based ingredients without harsh chemicals or synthetic additives. Our formulas are designed to support the skin’s natural balance—minimizing irritation while delivering effective, clean results
Are the products tested on animals?
No. We never test on animals. All our products are tested solely on humans—willing participants—under safe and controlled conditions to ensure quality, safety, and effectiveness.
What are your thoughts on sustainability?
Sustainability is at the heart of everything we do. From sourcing organic, plant-based ingredients to using minimal, recyclable packaging, we strive to reduce our environmental footprint at every step. Our products are handmade in small batches to minimize waste and promote mindful, responsible beauty.
Our ultimate goal is to give back more than we take—and for that reason, we plant a tree for every item sold, permanently
What skintype are most suitable for your products?
Our products are carefully formulated to be gentle and effective for all skin types, including sensitive, dry, oily, and combination skin. Using natural, plant-based ingredients, they help balance and nourish your skin without harsh chemicals or irritation
I have sensitive skin, can I use your products?
Yes! Our products are specially crafted with gentle, natural ingredients to soothe and nourish sensitive skin. We avoid harsh chemicals and artificial fragrances to minimize irritation and help maintain your skin’s natural balance
How long does shipping take?
Shipping times vary depending on your location. Because we produce all products in small batches, processing times can depend on production schedules. Typically, orders are processed within 2-4 business days, and delivery takes 3-7 business days for domestic orders. You will receive tracking information once your order ships.
Can I return or exchange products?
Unfortunately, we do not accept returns or exchanges due to personal preferences. However, if your product arrives damaged or defective, please contact us immediately so we can make an exception and resolve the issue.
Do you offer international shipping?
We currently ship within Europe. Shipping times and costs vary depending on the destination country. Please note that any customs fees or import taxes are the responsibility of the customer.